Customer Care

To assist you, BeFrugal strives to respond to all requests on the same day when made before or during our office hours: Monday-Friday 9am-5pm EST. During holidays and weekends, all requests are responded to the following business day.

To earn a Welcome Bonus a member must join BeFrugal during a promotional period or via a link or web page on BeFrugal where such bonus is being promoted.

To check the status and requirements for any bonuses, please check the Bonus Activity section of your account.

Go to Bonus Activity

How to download the BeFrugal extension
How to remove the BeFrugal extension
General Information about the BeFrugal extension

How to download the BeFrugal Rewards
How to remove the BeFrugal Rewards
General Information about the BeFrugal Rewards

How to download the BeFrugal Mobile App

<a href="/articles/befrugal-addon/changing-internet-explorer-9-10-browser-settings/" target="blank">Changing Internet Explorer 9, 10 &amp; 11 Browser Settings</a><br /><a href="/articles/befrugal-addon/changing-internet-explorer-7-8-browser-settings/" target="blank">Changing Internet Explorer 7 &amp; 8 Browser Settings</a><br /><a href="/articles/befrugal-addon/changing-firefox-browser-settings/" target="blank">Changing Firefox Browser Settings</a><br/><br/> BeFrugal+ Retailers stand out among other retailers in store listings, are featured during promotional events and have a competitor-free brand page on the BeFrugal site. Benefits include:
  • Amplified visibility on the BeFrugal site
  • Enhanced brand page
  • Full service account management
  • Competitor analysis
  • Premium support
  • And more
For details on cost, benefits, or how to become a BeFrugal+ Retailer, please fill out the form below.

Email address:

Your name:

Please describe the issue you are experiencing in detail. If you are having difficulty with a coupon, please provide the store name and describe the coupon offer so we can better assist you.

Please visit this page to submit a cash back inquiry.
BeFrugal is happy to help you save by connecting you with weekly online ads. Please know that if your feedback is for a store regarding how their ads are posted on their site, we encourage you to contact them directly. BeFrugal links to their weekly ad, but does not create their ads, maintain their site or send weekly ads out on their behalf.

With any cash back eligible purchase, cash back should appear in your account within 7 days from your completed purchase. You may use this form to share your proof of purchase for any transaction if you do not see pending cash back in your account after 7 days from the purchase date.

Cash back for travel purchases will be credited after the trip has taken place.

Please visit this page to submit a rate guarantee inquiry.

Read details about our bonus programs in Terms and Conditions.

Cash Back Payouts will be sent within 1 business day of payment request.
Read our payment frequently asked questions to learn more.

Removing the BeFrugal extension is simple and can be done with just a few clicks. To uninstall the Add-On, please see instructions for your browser:

icon24px-ie Internet Explorer

icon24px-firefox Firefox

icon24px-chrome Google Chrome


Retail partners, press and other business inquiries, contact us here.